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✦ Builder · AI-powered

Build customer portals, by chat instead of a form.

Describe what the portal should do — the AI generates pages, the data model, user management and design. Includes tickets with SLA, time tracking and GDPR features.

💬 Chat generator active
🎫 Ticket queues configurable
🔒 GDPR built in
🌐 Domain portal.it-roc.cloud/<slug>
💬

AI chat instead of a form

Describe the portal by chat, the AI generates pages, data model and design.

🎫

Tickets & SLA included

Queues, response/resolution deadlines and escalations managed automatically.

🔒

GDPR built in

Encrypted fields, retention periods and right-to-access, no extra effort.

🤝

Direct support

A real contact at IT-Roc, no ticket call center.

✦ What's included

What the Portal Builder brings.

  • ✓ AI chat generator for pages, data model and design
  • ✓ Built-in user management with per-portal login (user, viewer, agent, admin)
  • ✓ Tickets with queues, custom statuses and fields per case
  • ✓ SLA engine with business hours, response/resolution deadlines and escalations
  • ✓ Time tracking, rates and billing export (CSV)
  • ✓ Encrypted fields, retention periods and right-to-access (GDPR)
  • ✓ Mail intake: incoming emails automatically become tickets
  • ✓ Your own subdomain under portal.it-roc.cloud
✦ Use cases

What customers use the Portal Builder for.

🎫

Customer support portal

Tickets, queues, SLA deadlines and escalations for customer support.

👥

Member / club portal

Sign-ups, events and member management with its own login.

📅

Booking portal

Let customers book appointments or resources, including a confirmation workflow.

🧾

Billing & time tracking

Track time, set rates, export proof of work as CSV.

✦ How to get it

Included in select IT-Roc packages.

The Portal Builder isn't a separately bookable module — it's included in certain business and MSP packages. Check the pricing overview to see which package fits you.

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✦ Not quite right?

Related modules.