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⭐ Premium Services · Tech support on demand

Technical help whenever you really need it.

Migrations, malware removal or an hour of a technician's time: we take care of the jobs you lack the time or know-how for. At fixed prices, no subscription needed.

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Hosting & Web
Premium Services
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  • ✓ Fixed prices for clearly defined services
  • ✓ Migrations without downtime
  • ✓ VIP support with fast ticket replies
Configure now

All prices exclude VAT.

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Data centres in Germany

Operated in ISO 27001-certified data centres, GDPR-compliant.

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Secure by default

Hardened defaults, regular patching and automatic backups.

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24/7 monitoring & SLA

Monitored around the clock, incident response under the agreed SLA.

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Personal support

Dedicated contacts at IT-Roc instead of an anonymous call centre.

✦ Your benefits

Why customers choose IT-Roc.

1

Clear fixed prices

Every service has a fixed price, and technician hours are billed in 15-minute increments. You know upfront what to expect.

2

Done by experts

Our technicians handle these tasks every day. What would cost you an evening is routine for us.

3

No downtime

When moving your website, emails or domain, we plan the switch so your visitors and customers notice nothing.

4

Fast help in an emergency

If your website has been hacked, we analyse and clean it, then harden it against further attacks.

✦ Pricing

Transparent plans, no hidden costs.

Cancel monthly or save with annual billing. Upgrade to a bigger plan at any time.

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✦ How it works

Up and running in four steps.

  1. 01

    Choose a service

    Pick the right service from the overview.

  2. 02

    Send a request

    Send us your request with a short description. We usually get back to you within one working day.

  3. 03

    Agree the details

    We clarify access, timing and details and confirm the scope with you beforehand.

  4. 04

    Delivery

    We carry out the work, check the result and send you a short summary.

✦ Who it's for

Made for your project.

You want to move to IT-Roc but don't want to copy files, databases and mailboxes yourself. We handle the entire migration.

Hand the work over to us.

Choose the service you need and send us your request.

Talk to an expert
✦ Technical details

Everything under the hood.

  • › Website migration with files, databases and emails
  • › WordPress migration incl. database and media
  • › Email migration per mailbox with all folders
  • › Domain transfer per domain incl. DNS
  • › Functional test after migration
✦ FAQ

Frequently asked questions.

How do I book a premium service?+

Choose the service and send us a request. We agree timing and details with you and confirm the scope before we start.

Will my website be offline during the migration?+

No. We transfer all data first and only switch over once everything works. Your website stays available the whole time.

How is the technician hour billed?+

In 15-minute increments based on actual effort. You only pay for the time we really need.

What do I get with VIP support?+

Your tickets are answered within one hour, you can request a callback and you get premium services on better terms.

Do I need to be an IT-Roc customer?+

For most services, no. Migrations naturally move your data to IT-Roc, but malware removal and technician hours are also available for websites hosted elsewhere.

✦ Personal consultation

Questions about Premium Services?

Our experts will advise you personally and work out the right solution with you. Fill in the form and we will get back to you shortly.

  • ✓ Free and without obligation
  • ✓ Reply within one business day
  • ✓ Direct contact with our engineers

By submitting you consent to us processing your details to handle your request. See our privacy policy.

✦ Goes well with

Other services that combine well.